Frequently Asked Questions
Our Jewelry
Store your jewelry individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold plated jewelry to tarnish, keep your pieces in a dark, cool and dry place to avoid this.
Our best advice would be: wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.
While our jewelry is designed to be durable, exposure to water, especially chlorinated or salt water, can harm the materials over time. We recommend removing your jewelry before swimming, showering, or engaging in activities where it might be submerged in water. This precaution helps prevent potential damage to metal and gemstones, ensuring your pieces remain beautiful and intact. If your jewelry does accidentally get wet, dry it thoroughly with a soft cloth. For more information on caring for your jewelry after exposure to water, please contact our support team.
Proper storage is key to maintaining the integrity and appearance of your Leichaurelle jewelry. We recommend storing your pieces separately in a jewelry box or pouch to prevent scratching and tangling. Keep your jewelry away from direct sunlight, moisture, and extreme temperatures, which can cause discoloration and damage. For necklaces and bracelets, consider hanging them or laying them flat to maintain their shape. For more tips on jewelry care and storage, please feel free to reach out to our customer service.
To ensure the longevity and maintain the pristine condition of your cherished jewelry pieces, it is highly advisable to thoughtfully remove them before engaging in any form of sports or physical activities; doing so significantly reduces the risk of potentially incurring damage to the jewelry, the heartbreaking loss of these precious items, or even personal injury. Furthermore, it is worth noting that sweat, a natural byproduct of physical exertion, contains elements that can lead to the accelerated tarnishing of your Lei Chaurelle jewelry, thereby compromising the aesthetic appeal and structural integrity of your jewelry over time.
Payment & Shipping
We accept a wide variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay to make your shopping experience seamless.
Absolutely. We use SSL encryption and partner with leading payment processors to ensure that your credit card information is kept secure at all times.
Currently, we only accept one payment method per order. However, you can use gift cards along with one other payment method if the balance covers the entire purchase.
Yes, we accept international credit cards. However, please note that the charge will be converted to your local currency based on the current exchange rate.
No, there are no hidden fees. The total cost of your order, including shipping (if applicable), will be displayed before you finalize your purchase.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress online.
If your order is lost or damaged in transit, please contact our customer service immediately. We will work with you to resolve the issue, whether it means sending a replacement or issuing a refund.
If your order hasn’t been shipped yet, you may be able to change your shipping address. Please contact customer service as soon as possible to make any changes. Once an order has shipped, we are unable to redirect it.
Remember, these are general responses and might need adjustments to fit the specific policies of leichaurelle.com. Always ensure that your FAQ section is aligned with your company’s operational and service policies.
Returns & Exchanges
To return a product, please initiate the return process within 30 days of receiving your item by accessing your account on leichaurelle.com. Go to your order history, select the item you wish to return, and follow the instructions to receive a return authorization and a pre-paid shipping label. Items must be in their original condition, with tags attached and accompanied by the original receipt. Certain items may be final sale and not eligible for return.
Yes, you can exchange an item by following a process similar to our returns. Please indicate your desire for an exchange when you request a return authorization, specifying the new size or color you prefer. If the item is available, we’ll hold it for you until your return is processed. Exchanges are subject to stock availability and eligibility of items for return.
Non-returnable items include but are not limited to personalized items, final sale items, and products marked as non-returnable. For hygiene reasons, swimwear, lingerie, and earrings are also non-returnable unless they are defective. Please review product details for specific return information before making your purchase.
Once we receive your returned item, please allow up to 10 business days for us to process your return or exchange. Refunds will be issued to the original payment method or as store credit to your leichaurelle.com account, depending on your preference. You will receive an email notification once your return is processed.
eichaurelle.com offers free returns and exchanges within the U.S. We will provide a pre-paid shipping label for items returned from within the U.S. For international returns or exchanges, customers are responsible for return shipping costs. Please ensure that your items are securely packaged and the return conditions are met.
